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Consulting And Store Policies
These policies apply to all customers, whether they are consulting, in-store, on-site or remote. All invoices are due within 30 days of invoice date. If they are not paid in full, we may, at our sole discretion charge interest starting at 30 days at 1.5% per month. Any payments that are returned, disputed or otherwise not completed will be charged a $20 fee.
The customer will have opportunity to resolve the payment and after 30 days, we may, at our discretion, pursue additional legal methods of collecting, to include, but not limited to, filing a small claims or civil suit and/or filing a lien on property or garnishment.
We make every effort to service the customer fully and if notified in a timely manner of issues that arise from service, we will, at our discretion, provide additional service to remedy the problem, discount the service or both. If we are not notified within 30 days of issues related to any service that we have performed, we are NOT obligated to resolve it, as it may be unrelated to service that we have provided. If other technicians serviced the issue, you must provide an invoice to us within 60 days and it must be dated within 30 days of service to receive a discount.
We guarantee our service with remote support, on-site and in-store service and invoice discounts.
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